Shipping Policy

At DUVANELLI, every order is prepared with care to ensure your fragrance arrives safely and in excellent condition.

We currently deliver across Egypt.

Orders are typically processed within 1–2 business days after confirmation. Delivery times may vary depending on the destination, courier availability, weekends, public holidays, and high-demand periods.

Estimated delivery time is generally 2–5 business days after dispatch. Deliveries to some remote areas may require additional time.

Shipping fees, when applicable, will be clearly displayed at checkout before you complete your order.

Once your order has been dispatched, our delivery partner may contact you by phone to arrange delivery. Please ensure that your phone number and delivery details are entered correctly when placing your order.

DUVANELLI is not responsible for delays resulting from incorrect customer information, failed delivery attempts, courier delays, or circumstances beyond our reasonable control.

If your order arrives with visible damage to the external packaging, we recommend notifying us as soon as possible and providing clear photos so our team can review the case.

For any questions regarding your shipment, please contact our customer care team through the contact details available on our website.

DUVANELLI reserves the right to update this Shipping Policy when necessary.